Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and NxFlow Inc. (“NxFlow”, “we”, “our”) governing your access to and use of the NxFlow AI workflow automation platform, including all associated APIs, mobile applications, browser extensions, and documentation (collectively, the “Service”).

By accessing or using the Service, you confirm that:

• ▸You are at least 18 years of age (or the age of legal majority in your jurisdiction).
• ▸You have the legal authority to enter into a binding contract, either individually or on behalf of an organisation.
• ▸If acting on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
• ▸You have read and agree to our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not access or use the Service.

NxFlow provides an AI-powered workflow automation platform that enables users to:

• ▸Design and execute automated workflows using a visual drag-and-drop canvas powered by React Flow.
• ▸Deploy and interact with AI agents capable of reasoning, memory recall, and multi-step task execution.
• ▸Connect to 30+ third-party applications via OAuth 2.0 and the Model Context Protocol (MCP).
• ▸Store and manage API credentials in an AES-256-GCM encrypted credential vault.
• ▸Build, publish, and install MCP servers from the NxFlow marketplace.
• ▸Access and create workflow templates for common automation patterns.
• ▸Collaborate with team members on shared workspaces and workflows.

The Service is available as a cloud-hosted SaaS offering and as a self-hosted deployment you operate on your own infrastructure. Certain features may differ between deployment types. We reserve the right to modify, expand, or discontinue any feature of the Service with reasonable notice.

To access most features you must create an account. You agree to:

• ▸Accuracy: Provide accurate, complete, and current registration information and update it promptly when it changes.
• ▸Credential security: Maintain the confidentiality of your password and any API keys. Use a strong, unique password and enable two-factor authentication.
• ▸Account responsibility: Accept full responsibility for all activity that occurs under your account, whether or not you authorised it.
• ▸Prompt notification: Notify us immediately at support@cogniai.com of any suspected unauthorised access.
• ▸One account per user: You may not create multiple accounts to circumvent usage limits, suspensions, or bans.
• ▸No account sharing: Enterprise team seats may not be shared among individuals without our written consent.

We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for 12+ consecutive months, or are associated with fraudulent or abusive activity.

You may use NxFlow only for lawful purposes and in compliance with these Terms. You agree not to:

4.1 Legal Violations

• ▸Violate any applicable local, national, or international law or regulation.
• ▸Infringe the intellectual property, privacy, or other rights of third parties.
• ▸Process personal data in violation of applicable data protection laws (GDPR, CCPA, etc.).
• ▸Engage in activities that constitute fraud, impersonation, or identity theft.

4.2 Security Violations

• ▸Transmit malware, viruses, Trojans, ransomware, or any other malicious code through workflows.
• ▸Attempt to gain unauthorised access to NxFlow systems, other users' accounts, or connected third-party services.
• ▸Conduct penetration testing or vulnerability scanning of NxFlow infrastructure without prior written authorisation.
• ▸Interfere with, disrupt, or degrade the performance of the Service or connected networks.
• ▸Circumvent authentication mechanisms, rate limits, IP restrictions, or any other security controls.

4.3 Harmful Content & Automation

• ▸Send spam, phishing, or unsolicited bulk communications through workflow automations or AI agents.
• ▸Use the platform to generate or distribute illegal content, hate speech, or content that facilitates violence.
• ▸Mine cryptocurrency, run computationally abusive workloads, or perform denial-of-service attacks.
• ▸Scrape or harvest data from websites without their authorisation or in violation of their terms.
• ▸Automate interactions with third-party services in ways that violate those services' terms.

4.4 Platform Integrity

• ▸Reverse-engineer, decompile, or disassemble any component of the Service not covered by an open-source licence.
• ▸Reproduce, distribute, or create derivative works from NxFlow without written authorisation.
• ▸Build a competing commercial product or service using NxFlow's platform or insights derived from it.
• ▸Resell or sublicence access to the Service without our express written consent.

• ▸Plans: NxFlow offers free and paid subscription plans. Features and usage limits vary by plan as described on our pricing page.
• ▸Billing cycle: Paid plans are billed monthly or annually in advance. Annual plans are non-refundable except as required by law.
• ▸Payment: All fees are payable in USD. We use a third-party payment processor; your payment card details are not stored on NxFlow servers.
• ▸Upgrades/downgrades: Plan changes take effect at the next billing cycle unless you are upgrading, in which case the difference is charged immediately on a prorated basis.
• ▸Failed payments: If payment fails, we will retry for up to 7 days. Accounts with prolonged non-payment may be suspended; data is retained for 30 days before deletion.
• ▸Price changes: We may change pricing with 30 days' notice. Existing subscriptions continue at the existing rate until the next renewal.
• ▸Taxes: Prices exclude applicable taxes (VAT, GST, sales tax). You are responsible for any applicable taxes in your jurisdiction.
• ▸Free tier: The free tier is provided “as is” with no SLA. We may modify or discontinue the free tier with 30 days' notice.

“Your Content” means all workflow definitions, configurations, credentials, execution data, and any other data you create, upload, or transmit through the Service.

• ▸Ownership: You retain full ownership of Your Content. We claim no intellectual property rights over it.
• ▸Licence to us: You grant NxFlow a limited, non-exclusive, royalty-free licence to host, store, process, and transmit Your Content solely to provide the Service to you.
• ▸No AI training: We do not use Your Content, execution logs, or OAuth-sourced data to train AI models without your separate, explicit consent.
• ▸Responsibility for content: You are solely responsible for the legality, accuracy, and appropriateness of Your Content and any automations you configure.
• ▸Backups: While we maintain operational backups, you are responsible for maintaining independent copies of critical data. NxFlow is not liable for data loss.
• ▸Data Processing Agreement: Enterprise customers may request a Data Processing Agreement (DPA) for GDPR compliance by contacting legal@cogniai.com.

NxFlow enables connections to third-party services (Google, Slack, GitHub, etc.) via OAuth 2.0 and MCP. By connecting a third-party service you acknowledge:

• ▸Independent agreements: Your use of each third-party service is governed by that service's own terms of service, privacy policy, and developer programme policies.
• ▸No guarantee of availability: Third-party APIs may be modified, restricted, or discontinued by the provider without notice. NxFlow is not liable for disruptions caused by third-party API changes.
• ▸Compliance with provider terms: You must comply with all applicable third-party developer programme policies (e.g., Google API Terms, Slack API Terms, LinkedIn API Terms) when configuring workflows that access those services.
• ▸Credential security: OAuth tokens and API keys are encrypted in our credential vault. You are responsible for revoking access when no longer needed.
• ▸Rate limits: NxFlow will respect third-party API rate limits. Excessive API usage charges or penalties from third-party providers are your responsibility.
• ▸No endorsement: Listing a third-party integration in NxFlow does not constitute an endorsement of that service.

• ▸NxFlow platform: The Service, including its design, codebase, documentation, trademarks, logos, and proprietary technology, is owned by or licensed to NxFlow Inc. and is protected by copyright, trademark, trade secret, and other intellectual property laws.
• ▸Your workflows: Workflow definitions, node configurations, and MCP server definitions you create are Your Content — you own them.
• ▸Open-source components: NxFlow incorporates open-source software. Relevant licences are available in the source repository. Nothing in these Terms restricts your rights under open-source licences.
• ▸Feedback: If you submit suggestions, ideas, or feedback about the Service (“Feedback”), you grant us an irrevocable, perpetual, royalty-free licence to use, implement, and commercialise that Feedback without any obligation or compensation to you.
• ▸Marketplace content: Templates and MCP servers published to the marketplace retain the intellectual property of their respective authors. By publishing, you grant NxFlow and other users a non-exclusive licence to use, fork, and adapt your published content.
• ▸Restrictions: You may not remove proprietary notices, use our trademarks without written permission, or represent that your products are endorsed by NxFlow.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED AVAILABILITY.

In particular, we make no warranty that:

• ▸The Service will meet your specific requirements or expectations.
• ▸The Service will be available 100% of the time or free from errors, bugs, or security vulnerabilities.
• ▸Results obtained through the Service (including AI-generated content) will be accurate, complete, or reliable.
• ▸Any errors will be corrected within a particular timeframe.
• ▸Third-party integrations will remain available or function as expected.

AI-generated workflow outputs, agent responses, and MCP tool results should be reviewed by a human before being relied upon for important decisions. NxFlow is not a professional services firm and does not provide legal, financial, medical, or other regulated professional advice.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NxFlow Inc., its directors, officers, employees, agents, suppliers, and licensors shall not be liable for any:

• ▸Indirect, incidental, special, consequential, or punitive damages.
• ▸Loss of profits, revenue, data, goodwill, or business opportunities.
• ▸Loss of data or cost of procuring substitute services.
• ▸Damages arising from unauthorised access to or alteration of your transmissions or data.
• ▸Damages from interactions with third-party services you connect through the platform.
• ▸Damages arising from AI-generated content that is inaccurate or incomplete.

Our total cumulative liability to you for any and all claims arising from or relating to these Terms or the Service shall not exceed the greater of (a) USD $100 or (b) the total fees you paid to NxFlow in the twelve (12) months immediately preceding the claim.

These limitations apply regardless of the form of action (contract, tort, or otherwise) and even if NxFlow has been advised of the possibility of such damages. Some jurisdictions do not permit the exclusion of certain types of liability, in which case the exclusions apply to the maximum extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless NxFlow Inc. and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• ▸Your use of or inability to use the Service.
• ▸Your violation of these Terms or any applicable law or regulation.
• ▸Your Content or any automation you configure, including any data transmitted to third-party services.
• ▸Your infringement of any third-party intellectual property, privacy, or other rights.
• ▸Your use of third-party integrations in violation of those services' terms.

NxFlow reserves the right to assume exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate with NxFlow's defence. You may not settle any claim without NxFlow's prior written consent.

12.1 Termination by You

You may terminate your account at any time through Settings → Profile → Delete Account. Upon deletion, your workflows and personal data are queued for permanent deletion. Active paid subscriptions are not refunded for the remaining billing period unless required by law.

12.2 Termination by NxFlow

We may suspend or terminate your account:

• ▸Immediately, without notice, if you violate the Acceptable Use Policy (Section 4) or engage in fraudulent, abusive, or illegal activity.
• ▸With 30 days' notice for any other reason, including discontinuation of the Service.
• ▸Immediately upon non-payment if fees remain outstanding for more than 14 days after the due date.

12.3 Effect of Termination

• ▸Your right to access the Service terminates immediately.
• ▸Your data remains available for export for 30 days after termination. After 30 days, your data is permanently deleted unless retention is required by law.
• ▸All OAuth integrations are disconnected and tokens deleted.
• ▸Provisions that by their nature survive termination (Sections 8, 9, 10, 11, 13) continue to apply.

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles.

13.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@cogniai.com and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

If a dispute cannot be resolved informally, it shall be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall be conducted in English in Virginia, USA (or remotely if both parties agree). The arbitrator's decision is final and binding. You and NxFlow each waive the right to a trial by jury and to participate in a class action.

13.3 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction for claims relating to intellectual property infringement, misappropriation of trade secrets, or breach of confidentiality obligations.

13.4 EEA/UK Users

If you are a consumer in the European Economic Area or United Kingdom, you may have additional rights under applicable consumer protection laws, including the right to bring claims in your local courts and access to EU Online Dispute Resolution (ec.europa.eu/consumers/odr). The arbitration provision above does not apply to you to the extent prohibited by applicable law.

We may modify these Terms at any time. For material changes (changes to your rights, pricing, dispute resolution, or liability), we will:

• ▸Post a notice on the platform at least 30 days before the effective date of the change.
• ▸Send an email to your registered email address.
• ▸Update the “Effective date” at the top of this page.

Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of those changes. If you do not agree, you must stop using the Service and, if applicable, cancel your subscription before the effective date.

• ▸Entire agreement: These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement between you and NxFlow regarding the Service, superseding all prior agreements.
• ▸Severability: If any provision of these Terms is held invalid or unenforceable, that provision is modified to the minimum extent necessary to make it enforceable, and the remainder of the Terms continues in full force.
• ▸No waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• ▸Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to an affiliate or in connection with a merger, acquisition, or sale of assets.
• ▸Force majeure: Neither party is liable for delays or failures to perform resulting from causes beyond their reasonable control (acts of God, government actions, internet disruptions, etc.).
• ▸Notices: Legal notices to NxFlow must be sent to legal@cogniai.com. Notices to you will be sent to your registered email.
• ▸Language: The English version of these Terms controls. Translations are provided for convenience only.

For legal enquiries, please contact: